Refund Policy

Babylist BD — Refund & Return Policy

Last Updated: 23 August 2026

At Babylist BD, we want every customer to receive their order in good condition. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the terms below.

1. Eligible Returns

A return or replacement may be accepted if:

  • You received the wrong product, color, size, or quantity.

  • The product arrived damaged or defective.

  • The product is missing parts or accessories that were included in the order.

  • The product has a significant manufacturing defect.

2. Return Conditions

To request a return:

  • Contact Babylist BD within 24 hours of receiving your order.

  • Provide your order details and clear photos/videos showing the problem.

  • The product must be unused and returned in its original condition and packaging, unless the issue is a defect or damage that occurred before delivery.

  • We may request an unboxing video or additional evidence when necessary.

Requests submitted after the specified period may not be accepted.

3. Non-Returnable Situations

Returns or refunds will generally not be accepted when:

  • You simply changed your mind after receiving the product.

  • The product was damaged through misuse, accidents, or improper handling.

  • The product shows signs of use, washing, alteration, or modification.

  • The customer selected the wrong size, color, or product.

  • The product's packaging was damaged by the customer.

  • The customer refuses or cancels a confirmed order after the parcel has already been dispatched, except where applicable under our cancellation terms.

4. Refunds

If your refund request is approved, Babylist BD may provide:

  • A full refund for an incorrect, defective, or significantly damaged product, where appropriate; or

  • A replacement product of the same or equivalent value.

Refunds will be processed after the returned product has been received and inspected.

For prepaid orders, the refund will be sent through an available payment method agreed upon with the customer. Processing time may vary depending on the payment method.

5. Return Delivery Charges

If the return is due to a mistake by Babylist BD, such as sending the wrong product or a defective item, Babylist BD will cover the applicable return delivery cost.

If the return is requested for a reason caused by the customer, the customer may be responsible for the return delivery cost.

6. Order Cancellation

Customers should contact Babylist BD as soon as possible if they want to cancel an order.

Once an order has been processed or handed over to the courier, cancellation may no longer be possible. If the parcel is returned because the customer refuses delivery or fails to receive it, applicable delivery or return charges may be deducted where appropriate.

7. Damaged Parcel

If your parcel appears seriously damaged when delivered, please:

  1. Take photos/videos of the parcel before opening it.

  2. Record the unboxing if possible.

  3. Contact Babylist BD within 24 hours.

  4. Do not throw away the packaging until the issue has been resolved.

8. How to Request a Return or Refund

Please contact Babylist BD through our official Facebook page or the communication method provided with your order.

Include:

  • Customer name

  • Order number

  • Product name

  • Description of the problem

  • Clear photos/videos of the product

  • Unboxing video, if available

Our team will review the request and inform you whether the return, replacement, or refund is approved.

9. Policy Changes

Babylist BD reserves the right to update this Refund & Return Policy when necessary. Any updated policy will be published through our official channels.

Thank you for shopping with Babylist BD.